Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Yes! We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us immediately at support@blackgirlgolfstuff.com. Once an order has been processed and shipped, we cannot make changes, but you can return it per our return policy.

Shipping

Q: How long will it take to receive my order?
A: Domestic orders typically arrive within 5-7 business days with standard shipping. Expedited and express options are available at checkout for faster delivery.

Q: Do you ship internationally?
A: Yes! We ship to Canada, the United Kingdom, Europe, Australia, and New Zealand. International shipping typically takes 7-14 business days.

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can use this number to track your package's progress.

Q: What if my package is lost or stolen?
A: Please contact us immediately if your package shows as delivered but you haven't received it. We'll work with the carrier to locate your package or arrange a replacement.

Products

Q: Are your licensed team ball markers officially licensed?
A: Yes! All of our team ball markers are officially licensed by the NFL, NCAA, MLB, NHL, and respective teams. They're authentic, premium-quality products.

Q: Do you offer gift wrapping?
A: Currently, we don't offer gift wrapping, but all items are carefully packaged to arrive in perfect condition. Gift receipts are available upon request.

Q: Are your rangefinders tournament legal?
A: Most of our rangefinders are tournament legal when slope functionality is disabled. Please check individual product descriptions for specific tournament compliance details.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original condition with packaging and tags intact. See our Shipping & Returns page for full details.

Q: How do I return an item?
A: Contact us at support@blackgirlgolfstuff.com with your order number, and we'll provide return instructions and authorization.

Q: Who pays for return shipping?
A: For standard returns, customers are responsible for return shipping costs. For damaged or defective items, we cover all return shipping expenses.

Q: How long does it take to receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will appear in your account based on your bank's processing time.

Account & Privacy

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive exclusive offers.

Q: How do you use my personal information?
A: We only use your information to process orders, communicate about your purchase, and improve your shopping experience. We never sell your information to third parties. See our Privacy Policy for details.

Customer Service

Q: How can I contact customer service?
A: You can reach us at support@blackgirlgolfstuff.com. We typically respond within 24 hours during business days.

Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9 AM - 5 PM EST (excluding holidays).